Quantities on Lost & Damage Fees

Hi there,

Lost and damage fees can now carry a quantity, so charging for multiple missing or damaged items is fast and accurate.

What's New:

• Lost/damage fees now include a Quantity field (minimum 1)

• The fee total is multiplied by the quantity instead of assuming a single unit

• Returnable quantities on the return screen now total correctly for grouped items

How to Use It:

• On an order's Return screen, add a lost or damage fee

• Enter the quantity along with the per-unit amount — the total calculates automatically

Benefits:

• Accurate charges when several units are lost or damaged

• No more adding the same fee multiple times by hand

If you have any questions, please reach out to our team through the chat or by emailing [email protected].