On-Site Contacts for Logistics

Hi there,

You can now capture who your crew should meet at the delivery and pickup location, and carry that contact all the way through to your dispatching workflow.

What's New:

• Separate On-Site Contact fields for delivery and for pickup on each delivery block.

• A convenient option to autofill the same on-site contact for both delivery and pickup.

• Optional settings to make the delivery and/or pickup on-site contact a required field.

• The on-site contact is automatically passed to DispatchTrack as the customer contact information for that stop.

How to Use It:

• Open an order and go to the Logistics / delivery section to fill in the On-Site Contact for delivery and pickup.

• Use the autofill option when the same person handles both ends of the job.

• Settings → Order Settings → enable "Delivery On-Site Contact Required" and/or "Pickup On-Site Contact Required" to enforce them.

Benefits:

• Drivers always know who to call when they arrive, reducing failed or delayed stops.

• Cleaner handoffs to DispatchTrack with the right point of contact already attached.

• Fewer missing details by requiring the contact up front when you need it.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].