Rentopian Rental Software News Center

Hi there,

We've made your payment methods more flexible for multi-division businesses and smoothed out the ACH refund experience.

What's New:

• Payment methods can now be assigned to specific locations.

• Saved cards are shown based on the payment method's division, so staff see the cards relevant to where they're working.

• Credit payment handling within payment methods has been improved.

• ACH refunds now process more reliably from the refund screen.

How to Use It:

• Go to Settings → Payment → Payment Methods to assign a method to one or more locations.

• When taking a payment on an order, saved cards will reflect the method's division.

• Process ACH refunds from the order's refund screen as usual.

Benefits:

• Cleaner, more relevant card selection for teams that operate across locations.

• Fewer errors when working with the right payment method.

• A more dependable refund process for ACH transactions.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

For businesses that use DispatchTrack for delivery management, we've tightened the integration so your orders and manifests stay in sync.

What's New:

• Canceling or reverting an order now cancels or removes the matching DispatchTrack delivery order.

• Order exports to DispatchTrack have been extended with more detail.

• Rentopian can now import DispatchTrack manifests, bringing delivery information back into your orders.

• Additional delivery info is captured on order attachments.

How It Works:

• Once DispatchTrack is connected, order changes flow to DispatchTrack automatically.

• Manifest information is imported on a schedule, keeping your records up to date without manual steps.

Benefits:

• Delivery data stays consistent between Rentopian and DispatchTrack.

• No stale delivery orders left behind when plans change.

• Less manual reconciliation for your dispatch and logistics team.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Order product notes now carry through to your Purchase Order and Sub-Rental documents, so the details you capture on an order reach your vendors and partners.

What's New:

• Purchase Order documents can now display the notes attached to each order product.

• Sub-Rental documents can now display those same product notes.

• Notes appear directly beneath the item name for clear context.

How to Use It:

• Update your Purchase Order and Sub-Rental documents to include order notes.

• Add notes to a product on an order as you normally would.

• Generate or print the Purchase Order or Sub-Rental document.

• The product notes will appear next to the relevant item.

Benefits:

• Vendors and sub-rental partners get the full context for each item.

• Fewer back-and-forth questions about special handling or requirements.

• Consistent notes across your order and purchasing paperwork.

If you have any questions or need any help adjusting your documents, please reach out to our team through the chat or by emailing [email protected].

Hi there,

You can now narrow your Bulk Print report by delivery city, making it easier to pull exactly the orders you need for a specific area.

What's New:

• A new Delivery City filter on the Bulk Print report.

• The filter matches orders by their delivery address city and state, whether the order is delivered to a client address or a venue.

How to Use It:

• Go to Reports → Bulk Print.

• Open the filters and start typing a city in the Delivery City field, then select the matching City, State.

• Run the report to see only the orders delivering to that city.

Benefits:

• Quickly group orders by destination for a delivery day or route.

• Print paperwork for one city at a time without manual sorting.

• More precise reporting alongside your existing delivery filters.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Printing your packing and picking sheets just got faster — you can now print them directly in your browser without waiting on a downloaded file.

What's New:

• A new "Print in Browser" button on the Bulk Print report.

• Your selected orders' packing/picking sheets render instantly as a ready-to-print page.

• A clear message appears if no orders match your filters, so you're never left guessing.

How to Use It:

• Go to Reports → Bulk Print.

• Set your date range and any filters for the orders you want to print.

• Click Print in Browser.

• Use your browser's print dialog to send it to a printer or save it as a PDF.

Benefits:

• Get packing and picking sheets in hand in seconds.

• Skip the extra download step during busy prep days.

• One less click between the warehouse and the truck.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

The contract signing page now fits your client's screen automatically, making your rental agreements easier to read and sign.

What's New:

• The document preview now fills the available screen height and width.

• It resizes smoothly when the browser window changes size or a device is rotated.

• The signing view works noticeably better on tablets and phones.

How It Works:

• When your client opens a signature request link, the contract preview sizes itself to their screen.

• If they rotate a phone or resize the window, the document re-fits on its own, no manual zooming required.

Benefits:

• Clients see more of the contract at once, with less scrolling.

• A cleaner, more professional signing experience that reflects well on your business.

• Fewer signing hiccups for customers on mobile devices.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Rentopian now supports NMI as a payment gateway, giving you another way to accept both card and ACH bank payments right inside your account.

What's New:

• NMI has been added to the list of supported payment gateways.

• You can connect your NMI account using your API credentials.

• ACH (bank transfer) payments become available when your gateway supports them.

How to Use It:

• Go to Settings → Payment → Add New Payment Gateway.

• Select NMI as your provider.

• Enter your NMI username and API Key, choose your environment, and save.

• Once connected, ACH appears as a payment method wherever it applies.

Benefits:

• More flexibility to use the payment processor that fits your business.

• Accept lower-cost ACH bank payments alongside credit cards.

• Keep every payment recorded and reconciled in one place.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Bulk print reports now let you narrow results by delivery and pickup dates, so you can print exactly the paperwork you need for a given day or window.

What's New:

• Added delivery date and pickup date filters to the bulk print report.

• Pull together only the orders being delivered or picked up within your chosen dates.

How to Use It:

• Go to Reports and open the bulk print report.

• Set the delivery and/or pickup date filters to your target dates.

• Generate the report to print just those orders.

Benefits:

• Print the right paperwork for each delivery and pickup day without sorting by hand.

• Cleaner, more focused batches for your warehouse and drivers.

• Less wasted paper and fewer mix-ups.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Finding the orders that need your attention is now easier with three new filters on your transactions list.

What's New:

• Has Purchase Order — show only orders that are linked to a purchase order.

• Has Subrental — show only orders that include a subrental.

• Overbooked — surface orders that contain overbooked items so you can resolve availability issues quickly.

How to Use It:

• Open your Transactions list.

• Open the filters panel and select Has Purchase Order, Has Subrental, or Overbooked.

• Combine them with your existing filters to narrow down exactly the orders you want.

Benefits:

• Quickly isolate orders that depend on purchasing or subrentals.

• Catch overbooked orders early, before they become a problem on delivery day.

• Spend less time scanning and more time acting on the orders that matter.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

We've made a big change to creating and editing orders in Rentopian. Your Product Availability and Set Availability charts are now merged into one!

No more remembering to "Include Sets" whenever you're entering an order.

Whenever you need to view them separately, you have the option to filter specifically for the ones you need.

To quickly differentiate between the 2, products will now have a gray banner in the left corner of their images labeled "Product" and sets will have a blue banner in the left corner labeled "Sets"

If you have any questions, please reach out to our team at [email protected].