Rentopian Rental Software News Center

Hi there,

You can now see exactly which campaigns bring in your leads, quotes, and orders, and send those website conversions straight to Google Ads so your ad spend works harder for your rental business.

What's New:

• A new Google Ads section on your Integrations page sends website orders, quote requests, and leads to your Google Ads account as conversions.

• Google Ads downloads your conversions from Rentopian once a day using a secure address, username, and password. Rentopian never needs access to your Google account.

• A new Marketing Performance report shows leads, quotes, orders converted from quotes, direct orders, conversion rate, order value, and average order value.

• Group the report by UTM Source, Medium, Campaign, Term (Keyword), or Content, and see how many results came from a Google Ads click.

• Respects visitor cookie choices when your website's cookie banner supports the WP Consent API.

How to Use It:

• Go to Settings → Company → Integrations and find the Google Ads section (available for companies with a connected website).

• Turn on Send Conversions To Google Ads, choose the conversion types you want, and make sure each Conversion Name matches the conversion action's name in Google Ads exactly.

• Copy the Connection Details into Google Ads as an HTTPS data source in Data Manager.

• To review results, go to Reports → Client Reports → Marketing Performance.

Benefits:

• Know which ads and keywords actually turn into booked rentals.

• Give Google Ads better data so it can optimize your campaigns.

• No manual exports or spreadsheets needed.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

The Outgoing / Returning widget on your dashboard now shows both where items are going and the client's billing address, and shows the right address for client returns.

What's New:

• A new Billing Address column in the Outgoing / Returning widget.

• The address column now always shows the delivery or pickup location, instead of falling back to the billing address.

• For returning orders where the client brings items back, the widget shows the delivery address of the order.

How to Use It:

• Open your Dashboard.

• Find the Outgoing / Returning widget and look at the address and Billing Address columns.

Benefits:

• See the full picture of each shipment at a glance.

• Fewer mix-ups between delivery and billing addresses.

• Better daily planning for your warehouse and drivers.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

The New Clients report now includes each client's email address, making it easier to welcome and follow up with new customers.

What's New:

• A new Email column in the New Clients report.

• The email is included when you export the report.

How to Use It:

• Go to Reports → Client Reports → New Clients.

• Choose your date range and run the report.

• Export the list to use it for welcome emails or follow-ups.

Benefits:

• Reach new clients without looking up each one.

• A ready-made list for thank-you notes and marketing.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Printed receipts now show the exact item names from the order, including one-off items you added on the fly.

What's New:

• Temporary (one-off) products added to an order now print with their name on the receipt.

• Pick-list product names and set titles also display correctly on receipts.

How to Use It:

• Print a receipt from the order as usual. Item names now match what you see on the order.

Benefits:

• Clear, professional receipts for your customers.

• Fewer questions about unnamed lines on a receipt.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

The Scanned Items panel now lists your most recent scans at the top, so you can confirm what you just scanned at a glance.

What's New:

• The Products and Orders lists in the Scanned Items panel are now sorted newest first.

• The scan time column now sorts by the time of the latest scan.

How to Use It:

• Open the Scanned Items panel while scanning barcodes or tags.

• Your latest scans appear at the top of each tab.

Benefits:

• Faster confirmation during busy check-outs and returns.

• Less scrolling to find the item you just scanned.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

When you add a new client or contact directly from an order, phone fields you have marked as required are now enforced, so client records stay complete.

What's New:

• The Phone and Cell Phone fields for clients and contacts are now checked as required when they are set as required in your account.

• A clear "required" message appears if a required phone number is left empty.

How to Use It:

• On an order, add a new client or contact as usual.

• If a phone field is required, enter a valid number before saving.

Benefits:

• Complete contact information on every new client.

• Your team can always reach the customer about deliveries and pickups.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Scheduled emails that are set to go to a specific contact type now reach every active contact of that type on the client, not just the first one.

What's New:

• If a client has several contacts of the chosen type, the first receives the email and the others are copied (CC).

• Only active contacts with an email address are included.

• Duplicate addresses are removed, so no one gets the same email twice.

How It Works:

• This applies automatically to your existing scheduled emails that use a contact type.

• No changes to your schedules are needed.

Benefits:

• Everyone who needs the message, such as all billing contacts, receives it.

• Fewer missed reminders and follow-ups.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Products sent to QuickBooks Online now land in the correct income account, keeping your rental and sales revenue properly separated.

What's New:

• Rental products use your Rental income account, and sale products use your Sale income account.

• If one of those accounts is not set, the default income account is used instead.

• The same rule applies when a product is first created in QuickBooks and when an invoice sync updates it.

• Updating a product's income account no longer rewrites the account on past QuickBooks transactions, so closed periods stay unchanged.

How It Works:

• Your income account choices from the QuickBooks settings page are applied automatically during sync.

• No action is needed; your next invoice sync uses the corrected accounts.

Benefits:

• Accurate rental vs. sales revenue in your QuickBooks reports.

• Historical transactions stay exactly as you booked them.

• Less clean-up work for your accountant.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Assigning serialized items on an order is now smoother and clearer.

What's New:

• The department filter in the Individual Items window now correctly shows every matching item, even in groups that are scrolled out of view.

• Error messages from that window are now shown as clear, readable notifications.

• The Individual Items button is shown only on orders where items can still be assigned; it is hidden on cancelled, deleted and returned orders.

• Better spacing around the order item toolbar buttons.

How to Use It:

• Open an order that contains serialized products.

• Click Individual Items above the order items table.

• Use the department filter to narrow the list, then assign the units you need.

Benefits:

• Find the right serial numbers faster.

• No confusing options on orders that are already closed.

• Clearer feedback when something needs your attention.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Multi-location businesses can now use the same SKU or barcode for the same item in different locations, matching how many rental companies label their stock.

What's New:

• SKU and barcode uniqueness is now checked within each location instead of across the whole company.

• Two locations can carry the same SKU or barcode for their own copy of a product.

• Duplicates inside one location are still blocked, with the error shown right on the field that needs fixing (including on each variant).

• The product import follows the same rule, so a spreadsheet can repeat a barcode for different locations.

How to Use It:

• Go to Inventory → Products and add or edit a product.

• Enter the SKU and barcode for each location as usual.

• If you see a "has already been taken" message, that code is already used by another item in the same location.

Benefits:

• Keep one labeling system across all branches.

• Easier imports when copying inventory between locations.

• Scanning still finds exactly the right item in each location.

If you have any questions, please reach out to our team through the chat or by emailing [email protected].