Hi there,

We’ve made several improvements to how dates and times work in Rentopian — all designed to save you time and reduce errors.

What’s new:

• A more intuitive date & time picker
• Easier delivery and pickup window selection
• A new rental option to reserve items before and after a main event date
• Preset date ranges (like Next Week or Last Month) available across reports, calendars, dashboards, and more

These updates make scheduling faster, clearer, and more flexible across the platform.

If you have any questions about these updates, you can reach out to our team either through the chat or by emailing [email protected].

Hi there,

You can now add tips when processing payments in Rentopian! What's New:

• Configure Tip Options: Set up tip options in Settings → Payment Tips with percentage or fixed amounts
• Select Tips During Payment: Choose from your configured tips when processing any payment

• Track Tips: Tip amounts are tracked per payment and included in invoice-payment relationships for accurate reporting

• Website Integration: Tips can be displayed on your website checkout (when using direct bookings)

How to Set Up:

1. Go to Settings → Payment Tips
2. Click Add Tip to create tip options
3. Choose between percentage-based or fixed amount tips
4. Set a default tip option if desired
5. When processing payments, select from your configured tips

Benefits:

• Streamlined tip collection process
• Better financial reporting with tip tracking
• Consistent tip options across all payments

If you have any questions about payment tips, please reach out to our team either through the chat or by emailing [email protected]

Hi there,

We've added the Product Category filter as an option in your Product History Report options!

The Product History Report helps you find recent or future orders based on product usage. You can find that in your Reports here: https://account.rentopian.com/admin/reports/get-report/product-history

If you have any questions, please reach out to our team!

Hi there,

You can now have the Referral Source saved on a client profile automatically populate in all new orders for that client!

To enable this, go to your Order Settings → Additional Fields and turn on the option to Set Client's Referral Source To Order.

This helps ensure your referral tracking stays consistent and accurate across every transaction.

If you have any questions about enabling this option or adding referral sources to a client profile, please reach out to our team at [email protected].

Hi there,

Your customers can now choose from their previously saved payment methods when making a payment!

To enable this feature, go to your Order Settings and select the option to Allow Clients to Reuse Saved Payment Information under the Payments and Deposits section.

Once enabled, any time you send a payment request or a customer pays through a Request Review, that customer can select from the cards already saved on their account—making checkout faster and easier.

Hi there,

You can now choose to only authorize the security deposit when sending a Request for Review or Request for Payment.

Authorizing a deposit places a soft hold on the customer’s payment method without immediately charging it.

With this update, you can fully charge the rental order while simultaneously placing a hold on the deposit amount.

This means you no longer need to charge and later refund security deposits—simply hold the amount until the order is returned. If damages occur, you can then charge the held amount as needed.

Hi there,

You can now filter your Transaction List to easily find orders that are Archived, Auto-Extended, or Open-Ended.

These new filters make it easier to track and manage ongoing or completed orders—giving you greater visibility into which transactions are still active, automatically renewed, or stored for reference.

Hi there,

We've released an update to ensure you've got greater visibility when your emails to clients bounce!

On the order view screen, if an email related to the order has bounced you'll now have a red warning alert at the top of the order view screen:

Additionally, when you're trying to send a new email, you'll get a warning letting you know previous messages have bounced:

You can find out more about failed emails in our help article HERE.

If you have any questions about this new alert, please reach out to our team either through the or by emailing [email protected]!

Hi there,

We’re excited to share that Rentopian’s PayJunction integration now supports connecting with PayJunction credit card terminals!

You can now process in-person payments directly through your PayJunction terminal while staying seamlessly connected to Rentopian

With this update, you can:

• Accept credit card payments using your PayJunction terminal
• Automatically sync payments with your Rentopian transactions
• Keep accurate, up-to-date payment records without the need for manual entry

Hi there,

We’ve added a new feature that allows you to automatically reserve inventory for quotes for a specific number of days, ensuring that items stay on hold while your client decides.

You can configure this under Settings -> Orders section using the new option:

“Reserve Inventory for Quotes (Days)”

• Setting this to 0 means inventory will not be reserved for quotes.
• When enabled, newly created quotes will hold the selected inventory for the specified number of days.
• The reservation will be displayed on the quote page as:
  “Reserved Until [Date, Time]”

• You can manually release the hold at any time by clicking “Release Reservation” within the quote.

Changing this setting only affects new quotes — existing quotes will continue to honor their original reservation period.