Hi there,

Lost and damage fees can now carry a quantity, so charging for multiple missing or damaged items is fast and accurate.

What's New:

• Lost/damage fees now include a Quantity field (minimum 1)

• The fee total is multiplied by the quantity instead of assuming a single unit

• Returnable quantities on the return screen now total correctly for grouped items

How to Use It:

• On an order's Return screen, add a lost or damage fee

• Enter the quantity along with the per-unit amount — the total calculates automatically

Benefits:

• Accurate charges when several units are lost or damaged

• No more adding the same fee multiple times by hand

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Purchase Order and Subrental documents can now include a product image for each line item, making them far easier to read for your team and vendors.

What's New:

• Image is now an available field for Purchase Order and Subrental document templates

• When enabled, each line shows a product thumbnail, with a default image as a fallback

How to Use It:

• Open your document/template settings for the Purchase Order or Subrental document type

• Add the Image field to the layout and save

• Generate the PO or subrental document — thumbnails now appear per line

Benefits:

• Vendors and warehouse staff can identify items at a glance

• Fewer mix-ups when pulling or receiving subrented and purchased items

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

When you add overbooked items to a subrental, the price now fills in automatically from the item's configured subrental price — no more typing it in by hand.

What's New:

• Sub Rental Price on inventory items

• Adding an item to a subrental from the overbooks / availability view now pre-fills the product's subrental price

• Purchase orders still start blank, so the two flows stay distinct

How to Use It:

• First add Sub Rental pricing to your inventory products

• From an order's overbooks / availability view, choose Add to Subrental for a short item

• The price field is pre-filled — adjust it if needed and save

Benefits:

• Faster subrental entry with fewer manual price lookups

• More consistent subrental pricing across your team

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

If you hide set details on your printed quotes and orders, you can now still show the individual items inside that set that carry their own price.

What's New:

• A new set option, Print items that are charged with separate price, appears when Do not show set details on quotes/orders prints is enabled

• Separately-priced items inside an otherwise-hidden set will now appear on the printed quote or order

How to Use It:

• Go to Inventory → Sets and open or create a set

• Check Do not show set details on quotes/orders prints, then enable Print items that are charged with separate price

• Save — the printed quote/order now lists those priced items

Benefits:

• Keep set contents tidy on prints while still itemizing what the client is paying for

• Clearer, more transparent quotes and orders for your customers

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Cloning a quote or order is now cleaner: stale dates no longer carry over, services clone correctly, and every clone is linked back to the order it came from.

What's New:

• When you clone, the Deposit Due Date and Quote Expiration Date now start fresh instead of inheriting the original order's old dates

• Cloned services are created as new records, fixing a bug where they could conflict with the original

• The new order's activity log records that it was cloned, with a clickable link back to the parent quote or order

How to Use It:

• Use the Clone action on any quote or order as you normally would

• Review the deposit due and expiration dates on the new order and set them fresh

Benefits:

• No more back-dated deposit or expiration dates on cloned orders

• Clear traceability from a clone back to its source

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Files attached to CRM emails are now automatically copied to the linked order's file storage — keeping all relevant documents in one place without any extra steps.

What's New:

- When sending a CRM email with file attachments, those files are automatically saved to the linked order in Rentopian

- Image thumbnails are generated automatically for easy preview

- No manual file uploading required — it happens in the background when the email is sent

How It Works:

- Send a CRM email as usual and attach any files you want to include

- The files are sent to the client and simultaneously saved to the order's Attachments tab

- Your team can access them from the order at any time

Benefits:

- All client-facing documents live on the order — no hunting through email threads

- Better documentation trail for each order's communication history

- Saves time by eliminating duplicate file uploads

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

We've made a BIG update to the way changes to transactions are tracked in Rentopian!

Now, when looking at the Activity History of an order, in addition to seeing a printed version of the order at the time of the update you can also see a clear breakdown of the exact changes and have the option to Restore Version of any previous version of a transaction.

To see the breakdown of specific changes, you can click on the Show Changes button:

That opens up a list that show the details of what was changed in the update of the order:

When viewing previous versions of the transaction, you have the option to Restore Version for any previous versions of the transaction:

When you restore a previous version, the Activity History will clearly reflect that the order was restored to a previous state by listing Restored from earlier version and listing the edit version it was restored from:

If you have any questions about this update, please reach out to our team through [email protected] or through your chat function.

Hi there,

Some items in your inventory don't have a finite stock — and now you can tell the system that. Items marked as Unlimited Quantity are excluded from availability calculations, so they'll never block an order from being placed.

What's New:

- A new Unlimited Quantity checkbox is available on inventory items

- Items with this enabled are excluded from availability calculations

- They won't show as unavailable or conflict with other orders, regardless of how many times they're booked

How to Use It:

- Go to Inventory and open the item you want to update

- Check the Unlimited Quantity option and save

- The item will no longer be factored into availability checks going forward

Benefits:

- Perfect for consumables, services, or items you always have in stock

- Eliminates false availability conflicts for items that don't need tracking

- Simplifies inventory management for items where quantity isn't a constraint

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

Temporary products — items added to orders without a matching inventory record — now display their name correctly on picking lists, packing slips, and order documents when variant name only is selected for display.

What's New:

- Temporary products now show their product name on all order documents instead of appearing blank or unnamed

- Variant name fallback logic has been improved so no fields appear empty on printed documents

Benefits:

- Cleaner, more complete picking and packing documents for your warehouse team

- No more blank product names causing confusion during order fulfillment

- Consistent document quality even when using temporary or placeholder products

If you have any questions, please reach out to our team through the chat or by emailing [email protected].

Hi there,

You can now import category and subcategory assignments for your products using a dedicated Product Update import mode — making large-scale catalog organization much faster.

What's New:

- A new Product Update import mode supports category and subcategory assignments

- Includes a dedicated mapping UI for category fields during import

- Validates category data before processing to catch errors early

How to Use It:

- Go to Data Import and select the Product Update import type

- Map your category and subcategory columns using the import mapping interface

- Run the import — products will be updated with their new category assignments

Benefits:

- Organize large product catalogs without manually updating each product one by one

- Consistent category structure across your entire inventory

- Faster catalog setup for new accounts or after major reorganizations

If you have any questions, please reach out to our team through the chat or by emailing [email protected].